Where I've worked so far.

Abkps Outsourcing Private Limited
Gwalior, Madhya Pradesh, India (On-site)
Manage front desk operations and serve as a point of contact for international clients. Handle guest and client communication, support day-to-day hotel operations, and use hotel management tools like Grizlu and HotelKey to keep bookings and records accurate.

Reliance Retail
Gwalior, Madhya Pradesh, India (On-site)
Handled high-volume transactions with a focus on fiscal accuracy. Optimized front-end throughput, maintained zero-discrepancy cash drawers, and delivered strong service recovery to build customer loyalty.